September 20-23, 2012
The Tempe Mission Palms Hotel
60 East Fifth Street, Tempe, Arizona 85281
www.missionpalms.com

• Schedule of Events & Course Descriptions
• Important NADL University Reminders
• Application Form
• Hotel Information

The need for qualified managers in the dental laboratory industry was identified as one of the top 5 issues currently impacting the dental laboratory industry. NADL University was developed to meet those growing educational needs of today’s dental laboratory managers. The program allows eligible professionals to earn a Certificate in Dental Laboratory Management during a one-week intensive course of study.

• Wednesday, September 19
  • All attendees should plan to arrive Wednesday evening.
    No NADL University events are scheduled.
• Thursday, September 20
  • 7:30 a.m. – 8:00 a.m. Breakfast
  • 8:00 a.m. – 8:30 a.m. Introductions, Icebreaker and Orientation
  • 8:30 a.m. – 11:30 a.m. Purchasing and Inventory Control
    by Chuck Yenkner, MBA
  • 11:30 a.m. – 12:15 p.m.   Lunch
  • 12:15 p.m. – 3:15 p.m. Profitability, Operating Ratios and Benchmarking
    by Chuck Yenkner, MBA
  • 3:15 p.m. – 3:30 p.m. Break
  • 3:30 p.m. – 5:45 p.m.   Marketing
    by Jeff Stronk
• Friday, September 21
  • 7:30 a.m. – 8:00 a.m. Breakfast
  • 8:00 a.m. – 11:30 a.m. Client Relations and Laboratory Management
    by Mark Murphy, DDS, FAGD
  • 11:30 a.m. – 12:30 p.m. Lunch
  • 12:30 p.m. – 3:30 p.m. Production Standards
    by Mark Jackson, RDT
  • 3:30 p.m. – 3:45 p.m. Break
  • 3:45 p.m. – 4:45 p.m. Production Pay
    by Mark Jackson, RDT
• Saturday, September 22
  • 7:00 a.m. – 8:00 a.m. Breakfast
  • 7:30 a.m. – 11:00 a.m. NADL U 2: Net Promoter Scores and Other Critical Metrics
    by Mark Murphy, DDS, FAGD
  • 8:00 a.m. – 11:00 a.m. Quality Assurance Systems and Good Manufacturing Practices
    by Mary Borg
  • 11:00 a.m. – 11:45 a.m.   NADL U and NADL U 2: Lunch
  • 11:45 a.m. – 2:00 p.m. Evaluating & Integrating New Technology
    by Dell Dine, CDT
  • Noon – 4:30 p.m. NADL U 2: Production Pay Implementation
    by Mark Jackson, RDT
  • 2:00 p.m. – 2:15 p.m. Break
  • 2:15 p.m. – 4:45 p.m.  Human Resource Management and Labor Laws
    by Jennifer McBennett
• Sunday, September 23
  • 7:30 a.m. – 8:00 a.m.  Breakfast
  • 8:00 a.m. – 11:00 a.m. Big Ideas, Creativity and Innovation
    by Tom Laughon
  • 11:00 a.m. – 11:15 a.m.   Debriefing and Graduation

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NADL now offers an advanced program to graduates of NADL University! NADL U 2 will provide you increased knowledge and a second look at Client Relations and Laboratory Management as well as Production Standards and Production Pay.

Saturday, September 22, 2012
7:30 a.m. – 11:00 a.m.

Net Promoter Scores and Other Critical Metrics
by Mark Murphy, DDS, FAGD
You can’t manage what you don’t measure, therefore this course will build on the information learned in Dr. Murphy’s NADL University course and will teach participants how to develop the tools that will enable them to:

• Measure, monitor and manage their laboratory’s success
• Develop retention metrics such as Net Promoter Scores Change Reports
• Achieve growth with existing accounts by measuring your laboratory’s sales per client and sales per product category
• Engage new clients by developing systems for prospect tracking and measuring conversion rates

In this program you will walk through the creation and analysis of various lab centric reports that will help you make better decisions. By managing the data from these inputs you can be more efficient with your distribution of human capital, time and financial resources. You will leave with survey questions, spreadsheet examples, and trackers that drive successful behaviors for laboratory managers.

Saturday, September 22, 2012
12:00 p.m. – 4:30 p.m.

Production Incentive Implementation
by Mark Jackson, RDT

Practical steps to implementing production incentive systems and establishing production standards.

• Measure, monitor and manage technician productivity
• Develop methods for analyzing new technologies for their production possibilities
• Take an objective look at popular new products and techniques
• Establish career paths for new and existing technicians

In this program you will study some real world examples of laboratory production programs, and discuss your own laboratories challenges. Evaluate your current productivity and compare it to other laboratories, and investigate new technologies for increased throughput. You will leave with the tools you need to measure your technician productivity, including forms and laboratory spreadsheets, and a game plan for establishing and implementing measuring matrices.

Applicants must have previously participated in and completed NADL University.

 

Important Reminders

The NADL University program requires a commitment of four consecutive days, two of which are business days. Please read the attendance policy carefully before submitting the NADL University application.

Minimum Eligibility Criteria
In order to participate in NADL University or NADL U 2, applicants must meet these criteria:

NADL University
(one of the following)

• Graduated from a dental laboratory technology program and worked in the dental laboratory field for at least one year.
• Worked in the dental laboratory industry for at least three years.
• Worked in a related health care field for at least five years.

NADL U 2

• Applicants must have previously participated in and completed NADL University.

NADL University Application Requirements
The following items must be attached to your submitted application:

• Separate sheet of answers to the questions found on the application form.
• For non-laboratory owners, a typed letter from your employer with an original signature stating that you are approved to participate in the program, which will require several days away from the business.
• A check made payable to NADL or credit card information. Tuition is $2,000 for NADL members and $2,900 for non-members. To receive the NADL member price, your NADL Laboratory Member number must be on the application.

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In order to participate in NADL University or NADL U 2, applicants must meet these criteria:

NADL University
(one of the following)

• Graduated from a dental laboratory technology program and worked in the dental laboratory field for at least one year.
• Worked in the dental laboratory industry for at least three years.
• Worked in a related health care field for at least five years.

NADL U 2

• Applicants must have previously participated in and completed NADL University.

• Graduated from a dental laboratory technology program and worked in the dental laboratory field for at least one year.
• Worked in the dental laboratory industry for at least three years.
• Worked in a related health care field for at least five years

• To download the 2012 NADL University Registration Brochure, click here.
  • Applications for the 2012 NADL University class are due no later than August  31, 2012

 

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The host facility for the 2012 NADL University will be The Tempe Mission Palms Hotel in Tempe, Arizona. The room rate for attendees of this program will be $159.00 per night. To make your reservations at The Tempe Mission Palms Hotel, call (800) 547-8705 or (480) 894-1400 no later than Aug. 19 and ask for the National Association of Dental Laboratories’ room rate. Reservations made after Aug. 19 will be subject to availability.

For more information about The Tempe Mission Palms Hotel, visit www.missionpalms.com. 

 

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