Friday, Sept. 10
6 p.m. – 7 p.m. Welcome Reception
Saturday, Sept. 11
8 a.m. – 11:30 a.m. Client Relations and Laboratory Management
Mark Murphy, DDS, FAGD
By understanding your clients, you can strategically customized your products, processes and services to develop a relationship that is less susceptible to competitive pressures and is more profitable. You will learn the value of moving from a commodity-based business model to a service-based model. Best of all, you will walk away with solutions to common doctor-laboratory problems and concerns.
11:30 a.m. Noon Group Open Discussion
Noon – 1 p.m. Lunch
1 p.m. – 4:30 p.m. Quality Assurance Systems and Good Manufacturing Practices
Mary Borg, SafeLink Consulting, Inc.
Master the basic concepts of quality assurance and how to apply these concepts in your dental laboratory to establish a quality system that will fulfill federal and/or state quality requirements. You’ll learn about the evolution of quality, cost of quality, components of a quality system and documentation so you can achieve a greater degree of quality, compliance and operational efficiency.
4:30 p.m. – 5 p.m. Group Open Discussion
Sunday, Sept. 12
8 a.m. - 11:30 a.m. Human Resource Management
Jennifer McBennett, Seay Management Consultants
Explore labor laws and learn practical human resources tips that you can use in your dental laboratory. Gain insight into basic laws and regulations, such as harassment policies and unemployment compensation. Discover how you can manage your career, recruit and retain good employees and develop an employee handbook.
11:30 a.m. - Noon Group Open Discussion
Noon - 1 p.m. Lunch
1 p.m. - 4:30 p.m. Evaluating and Integrating New Technology
Dell Dine, CDT, National Dentex Corporation
The New Product Investment Proposal will help you make an effective situational analysis before you invest in new equipment and help you better monitor the large number of investment decisions and requests that take place on a daily basis. You will be able to identify the market and laboratory needs for investment, explain the purpose of the investment, create a plan and track results as is relates to your laboratory’s visions and market niche.
4:30 p.m. - 5 p.m. Group Open Discussion
Monday, Sept. 13
8 a.m. - 11:30 a.m. Purchasing and Inventory Control
Chuck Yenkner, Business Development Associates
Take the mystery out of precious metals and consumables purchasing and inventory control. Discover how to evaluate and acquire capital equipment. These principles and their application will help you reduce costs and improve operational efficiency at your dental laboratory.
11:30 a.m. - Noon Group Open Discussion
Noon - 1 p.m. Lunch
1 p.m. - 4:30 p.m. Profitability, Operating Ratios and Benchmarking
Chuck Yenkner, Business Development Associates
Find, analyze and compare the financial data from your dental laboratory so you can identify what you are doing well and what needs fixing. You will develop a set of key financial measurements for your laboratory and gain a basis to judge how well you are doing compared to industry averages. When you return to your laboratory you will be able to identify the areas where improvement is needed and have the tools needed to get the job done.
4:30 p.m. - 5 p.m. Group Open Discussion
Tuesday, Sept. 14
8 a.m. - 11 a.m. Production Standards
Mark Jackson, RDT, Precision Ceramics Dental Laboratory, DAMAS
Understand the rationale for establishing production standards, gain methods for tracking technician productivity and learn to utilize production standards when evaluating employee performance. Additionally, you will learn about production incentives, evaluating new products and the effect that CAD/CAM systems have had on technician productivity.
11 a.m. - Noon Production Pay
Mark Jackson, RDT, Precision Ceramics Dental Laboratory, DAMAS
Understand the rationale for establishing production standards, gain methods for tracking technician productivity and learn to utilize production standards when evaluating employee performance. Additionally, you will learn about production incentives, evaluating new products and the effect that CAD/CAM systems have had on technician productivity.
Noon - 1 p.m. Lunch
1 p.m. - 4:30 p.m. Marketing
Jeff Stronk, Treasure Dental Studio
Learn the necessary skills to strategically grow your laboratory by developing profitability’s internal controls. By utilizing practical, integrated and measurable tools, you can develop an external marketing strategy to increase sales and profits. In addition, you will learn how to develop an exit strategy to attain a viable return on your investment.
4:30 p.m. - 5 p.m. Group Open Discussion
Wednesday, Sept. 15
8 a.m. - 11:30 a.m. Big Ideas, Creativity and Innovation
Tom Laughon, Catch Your Limit Consulting
You can foster creativity and innovation at your laboratory for the benefit of your bottom line. Learn the powerful techniques you can take back to your laboratory to capture the imagination of your employees
11:30 a.m. - 12:30 p.m. Debriefing and Closing Activities
To download more information about the NADL University faculty, Click Here.
Click here to return to the top of the page |