September 16-21, 2011
The CURTIS a Doubletree Hotel
1405 Curtis Street, Denver, Colorado 80202
www.thecurtis.com

• Schedule of Events & Course Descriptions
• Important NADL University Reminders
• Application Form
• Hotel Information

The need for qualified managers in the dental laboratory industry was identified as one of the top 5 issues currently impacting the dental laboratory industry. NADL University was developed to meet those growing educational needs of today’s dental laboratory managers. The program allows eligible professionals to earn a Certificate in Dental Laboratory Management during a one-week intensive course of study.

• Friday, September 16, 2011
  • 6:00 p.m. – 7:00 p.m.    Opening and Welcome Reception
    
• Saturday, September 17, 2011
  • 8:00 a.m. – 11:30 a.m.  Marketing
    •    by Jeff Stronk, Treasure Dental Studio, CDL
  • 11:30 a.m. – 12:00 p.m. Group Open Discussion
  • 12:00 p.m. – 1:00 p.m.  Lunch
  • 1:00 p.m. – 4:30 p.m. Quality Assurance Systems & Good Manufacturing Practices
    • by Mary Borg, SafeLink Consulting, Inc. 
  • 4:30 p.m. – 5:00 p.m. Group Open Discussion
• Sunday, September 18, 2011
  • 8:00 a.m. – 11:30 a.m.  Human Resource Management
    •    by Jennifer McBennett, Seay Management Consultants 
  • 11:30 a.m. – 12:00 p.m. Group Open Discussion
  • 12:00 p.m. – 1:00 p.m.  Lunch
  • 1:00 p.m. – 5:00 p.m. Client Relations and Practice Management 
    •    By Gregory Harris
  • 5:00 p.m. – 5:30 p.m. Group Open Discussion
  • 6:00 p.m. – 6:45 p.m. NADL U 2 Reception - Tentative
• Monday, September 19, 2011
  • 6:30 a.m. – 7:00 a.m.   NADL U 2: Breakfast
  • 7:00 a.m. – 12:00 p.m. NADL U 2: Production Pay Implementation
    •    by Mark Jackson, RDT, Precision Ceramics Dental Laboratory 
  • 8:00 a.m. – 11:30 a.m.  Evaluating & Integrating New Technology 
    •    by Jerry Ragle, CDT
  • 11:30 a.m. – 12:00 p.m. Group Open Discussion
  • 12:00 p.m. – 1:00 p.m.  NADL U and NADL U 2: Lunch
  • 1:00 p.m. – 4:00 p.m. Production Standards
    •    by Mark Jackson, RDT, Precision Ceramics Dental Laboratory 
  • 4:00 p.m. – 5:00 p.m. Production Pay
    •    by Mark Jackson, RDT, Precision Ceramics Dental Laboratory 
  • 5:00 p.m. – 5:30 p.m. Group Open Discussion
  • 6:30 p.m. NADL University Group Dinner
• Tuesday, September 20, 2011
  • 8:00 a.m. – 11:30 a.m.  Purchasing and Inventory Control
    •    by Chuck Yenkner, Business Development Associates
  • 8:00 a.m. – 2:00 p.m.   NADL U 2: Net Promoter Scores and Other Critical Metrics
    • by Gregory Harris
  • 11:30 a.m. – 12:00 p.m. Group Open Discussion
  • 12:00 p.m. – 1:00 p.m.  NADL U and NADL U 2: Lunch
  • 1:00 p.m. – 4:30 p.m. Profitability, Operation Ratios and Benchmarking
    •    by Chuck Yenkner, Business Development Associates
  • 4:30 p.m. – 5:00 p.m. Group Open Discussion
• Wednesday, September 21, 2011
  • 8:00 a.m. – 11:30 a.m.  Big Ideas, Creativity and Innovation
    • by Tom Laughon, Catch Your Limit Consulting
  • 11:30 a.m. – 12:00 p.m. Debriefing and Closing Activities

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NADL now offers an advanced program to graduates of NADL University! NADL U 2 will provide you increased knowledge and a second look at Client Relations and Laboratory Management as well as Production Standards and Production Pay. 

Monday, September 19, 2011
7:00 a.m. – 12:00 p.m.

Production Incentive Implementation
by Mark Jackson, RDT

Practical steps to implementing production incentive systems and establishing production standards.

• Measure, monitor and manage technician productivity
• Develop methods for analyzing new technologies for their production possibilities
• Take an objective look at popular new products and techniques
• Establish career paths for new and existing technicians

In this program you will study some real world examples of laboratory production programs, and discuss your own laboratories challenges. Evaluate your current productivity and compare it to other laboratories, and investigate new technologies for increased throughput. You will leave with the tools you need to measure your technician productivity, including forms and laboratory spreadsheets, and a game plan for establishing and implementing measuring matrices. 

Tuesday, September 20, 2011
8:00 a.m. – 2:00 p.m.

Net Promoter Scores and Other Critical Metrics
by Gregory Harris

You can’t manage what you don’t measure, therefore this course will build on the information learned in Dr. Murphy’s NADL University course and will teach participants how to develop the tools that will enable them to:

• Measure, monitor and manage their laboratory’s success
• Develop retention metrics such as Net Promoter Scores Change Reports
• Achieve growth with existing accounts by measuring your laboratory’s sales per client and sales per product category
• Engage new clients by developing systems for prospect tracking and measuring conversion rates

In this program you will walk through the creation and analysis of various lab centric reports that will help you make better decisions. By managing the data from these inputs you can be more efficient with your distribution of human capital, time and financial resources. You will leave with survey questions, spreadsheet examples, and trackers that drive successful behaviors for laboratory managers. 

Applicants must have previously participated in and completed NADL University.

Important Reminders

The program requires a commitment of one week away from the laboratory (Friday evening to Wednesday afternoon). Please read the attendance policy carefully before submitting the NADL University application.

Minimum Eligibility Criteria
In order to participate in NADL University or NADL U 2, applicants must meet these criteria:

NADL University
(one of the following)

• Graduated from a dental laboratory technology program and worked in the dental laboratory field for at least one year.
• Worked in the dental laboratory industry for at least three years.
• Worked in a related health care field for at least five years.

NADL U 2

• Applicants must have previously participated in and completed NADL University.

NADL University Application Requirements
The following items must be attached to your submitted application:

• Separate sheet of answers to the questions found on the application form.
• For non-laboratory owners, a typed letter from your employer with an original signature stating that you are approved to participate in the program, which will require several days away from the business.
• A check made payable to NADL or credit card information. Tuition is $2,000 for NADL members and $2,900 for non-members. To receive the NADL member price, your NADL Laboratory Member number must be on the application.

 

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In order to participate in NADL University or NADL U 2, applicants must meet these criteria:

NADL University
(one of the following)

• Graduated from a dental laboratory technology program and worked in the dental laboratory field for at least one year.
• Worked in the dental laboratory industry for at least three years.
• Worked in a related health care field for at least five years.

NADL U 2

• Applicants must have previously participated in and completed NADL University.

• Graduated from a dental laboratory technology program and worked in the dental laboratory field for at least one year.
• Worked in the dental laboratory industry for at least three years.
• Worked in a related health care field for at least five years

To download the 2011 NADL University application, click here.

Full NADL University Registration Brochure – click here

Applications for the 2011 NADL University class are due no later than September 1, 2011

 

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The host facility for the 2011 NADL University will be The CURTIS a Doubletree Hotel in Denver, Colorado.  The room rate for attendees of this program will be $119.00 per night.  To make your reservations at the Courtyard Denver Downtown, call (800) 525-6651 or (303) 571-0300 no later than August 10, 2011 and ask for the special National Association of Dental Laboratories’ room rate.  Reservations made after August 10, 2011 will be subject to availability.

For more information about The CURITS a Doubletree Hotel, visit www.thecurtis.com

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