September 10-15, 2010
Courtyard Marriott Denver Downtown
934 16th Street, Denver, Colorado 80202
www.marriott.com/hotels/travel/dencd

• Schedule of Events & Course Descriptions
• Important NADL University Reminders
• Application Form
• Hotel Information

The need for qualified managers in the dental laboratory industry was identified as one of the top 5 issues currently impacting the dental laboratory industry. NADL University was developed to meet those growing educational needs of today’s dental laboratory managers. The program allows eligible professionals to earn a Certificate in Dental Laboratory Management during a one-week intensive course of study.

Friday, Sept. 10

6 p.m. – 7 p.m. Welcome Reception

Saturday, Sept. 11

8 a.m. – 11:30 a.m. Client Relations and Laboratory Management
Mark Murphy, DDS, FAGD
By understanding your clients, you can strategically customized your products, processes and services to develop a relationship that is less susceptible to competitive pressures and is more profitable.  You will learn the value of moving from a commodity-based business model to a service-based model.  Best of all, you will walk away with solutions to common doctor-laboratory problems and concerns.

11:30 a.m. Noon Group Open Discussion

Noon – 1 p.m. Lunch

1 p.m. – 4:30 p.m. Quality  Assurance Systems and Good Manufacturing Practices
Mary Borg, SafeLink Consulting, Inc.
Master the basic concepts of quality assurance and how to apply these concepts in your dental laboratory to establish a quality system that will fulfill federal and/or state quality requirements.  You’ll learn about the evolution of quality, cost of quality, components of a quality system and documentation so you can achieve a greater degree of quality, compliance and operational efficiency.

4:30 p.m. – 5 p.m. Group Open Discussion

Sunday, Sept. 12

8 a.m. - 11:30 a.m. Human Resource Management
Jennifer McBennett, Seay Management Consultants
Explore labor laws and learn practical human resources tips that you can use in your dental laboratory.  Gain insight into basic laws and regulations, such as harassment policies and unemployment compensation.  Discover how you can manage your career, recruit and retain good employees and develop an employee handbook.

11:30 a.m. - Noon Group Open Discussion

Noon - 1 p.m. Lunch
1 p.m. - 4:30 p.m. Evaluating and Integrating New Technology
Dell Dine, CDT, National Dentex Corporation

The New Product Investment Proposal will help you make an effective situational analysis before you invest in new equipment and help you better monitor the large number of investment decisions and requests that take place on a daily basis.  You will be able to identify the market and laboratory needs for investment, explain the purpose of the investment, create a plan and track results as is relates to your laboratory’s visions and market niche.

4:30 p.m. - 5 p.m. Group Open Discussion

Monday, Sept. 13

8 a.m. - 11:30 a.m. Purchasing and Inventory Control
Chuck Yenkner, Business Development Associates
Take the mystery out of precious metals and consumables purchasing and inventory control.  Discover how to evaluate and acquire capital equipment.  These principles and their application will help you reduce costs and improve operational efficiency at your dental laboratory.

11:30 a.m. - Noon Group Open Discussion

Noon - 1 p.m. Lunch

1 p.m. - 4:30 p.m. Profitability, Operating Ratios and Benchmarking
Chuck Yenkner, Business Development Associates
Find, analyze and compare the financial data from your dental laboratory so you can identify what you are doing well and what needs fixing.  You will develop a set of key financial measurements for your laboratory and gain a basis to judge how well you are doing compared to industry averages.  When you return to your laboratory you will be able to identify the areas where improvement is needed and have the tools needed to get the job done. 
4:30 p.m. - 5 p.m. Group Open Discussion

Tuesday, Sept. 14

8 a.m. - 11 a.m. Production Standards
Mark Jackson, RDT, Precision Ceramics Dental Laboratory, DAMAS
Understand the rationale for establishing production standards, gain methods for tracking technician productivity and learn to utilize production standards when evaluating employee performance. Additionally, you will learn about production incentives, evaluating new products and the effect that CAD/CAM systems have had on technician productivity.

11 a.m. - Noon Production Pay
Mark Jackson, RDT, Precision Ceramics Dental Laboratory, DAMAS
Understand the rationale for establishing production standards, gain methods for tracking technician productivity and learn to utilize production standards when evaluating employee performance. Additionally, you will learn about production incentives, evaluating new products and the effect that CAD/CAM systems have had on technician productivity.

Noon - 1 p.m. Lunch

1 p.m. - 4:30 p.m. Marketing

Jeff Stronk, Treasure Dental Studio
Learn the necessary skills to strategically grow your laboratory by developing profitability’s internal controls.  By utilizing practical, integrated and measurable tools, you can develop an external marketing strategy to increase sales and profits.  In addition, you will learn how to develop an exit strategy to attain a viable return on your investment.

4:30 p.m. - 5 p.m. Group Open Discussion

Wednesday, Sept. 15

8 a.m. - 11:30 a.m. Big Ideas, Creativity and Innovation
Tom Laughon, Catch Your Limit Consulting
You can foster creativity and innovation at your laboratory for the benefit of your bottom line.  Learn the powerful techniques you can take back to your laboratory to capture the imagination of your employees

11:30 a.m. - 12:30 p.m. Debriefing and Closing Activities

To download more information about the NADL University faculty, Click Here.

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Important Reminders

The program requires a commitment of one week away from the laboratory (Friday evening to Wednesday afternoon). Please read the attendance policy carefully before submitting the NADL University application.

Minimum Eligibility Criteria
In order to participate in NADL University, applicants must meet one of the following:

• Graduated from a dental laboratory technology program and worked in the dental laboratory field for at least one year.
• Worked in the dental laboratory industry for at least three years.
• Worked in a related health care field for at least five years.

The following items must be attached to your submitted application:

• Separate sheet of answers to the questions found on the application form.
• For non-laboratory owners, a typed letter from your employer with an original signature stating that you are approved to participate in the program, which will require several days away from the business.
• A check made payable to NADL or credit card information. Tuition is $2,000 for NADL members and $2,900 for non-members. To receive the NADL member price, your NADL Laboratory Member number must be on the application.

 

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Aug. 6
Reservations at the Courtyard Denver Downtown must be completed by calling (303) 571-1114 or (800) 321-2211 for the NADL room rate. The NADL room rate is $169 per night. Reservations made after Aug. 6 are subject to availability.

Aug. 13
Notifications of any disabilities requiring special accommodations due.

Sept. 1
Deadline for application and attachments to be submitted to NADL at 325 John Knox Rd, Ste L103, Tallahassee, FL 32303.

Sept. 1
Final date to receive a partial refund on cancellations.  Registrant may transfer to a future NADL University session or give his or her spot to another qualified technician from the same laboratory.

Sept. 10 - 15
NADL University in Denver, Colo.

 

 
To participate in the NADL University program, applicants must meet one of the following:

• Graduated from a dental laboratory technology program and worked in the dental laboratory field for at least one year.
• Worked in the dental laboratory industry for at least three years.
• Worked in a related health care field for at least five years

To download the 2010 NADL University application, click here.

To download the complete 2010 NADL University registration brochure, click here.

Applications for the 2010 NADL University class are due no later than September 1, 2010.

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The host facility for the 2010 NADL University will be the Courtyard Denver Downtown in Denver, Colorado.  The room rate for attendees of this program will be $169.00 per night.  To make your reservations at the Courtyard Denver Downtown, call (800) 321-2211 or (303) 571-1114 no later than August 6, 2010 and ask for the special National Association of Dental Laboratories’ room rate.  Reservations made after August 6, 2010 will be subject to availability.

For more information about the Courtyard Denver Downtown, visit www.marriott.com/hotels/travel/dencd .

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